Half the fee confirms most nuru bookings here, a first one included, and if you cancel the house keeps only the part it has already earned, on a scale set by the notice you give. A returning client's same-day hour or two is the one session paid in full at the door.
A nuru session begins well before the knock. The bottle goes into hot water, the sheet goes into the bag, and once the hour is agreed with you it is closed to anyone else. This page sets out what it costs to confirm that hour, what happens to the money if your plans change, and the Dutch rules underneath. The rate on her profile is the whole price, with nothing added for the hour, the weekday or the distance inside the ring.
A client the house has looked after before, asking for one therapist for an hour or two on the same day, pays the full figure in the room. Every other booking starts with half. A first message from someone new carries a deposit even for a single nuru hour tonight: half the hour's fee travels ahead of her and the remainder is handed over when she arrives, usually forty to sixty minutes after the confirmation for a central address.
Half the fee is paid in advance for each of the seven classes below. What they have in common is an hour or a night kept free for you long before anything is poured:
With no supplement for late hours or for distance inside the ring, the deposit is half the printed figure. Ninety minutes of nuru booked for tomorrow sends the price of forty-five minutes ahead, and the same again is paid in the room. An overnight with one therapist is split down the middle, one half before and one half on arrival. Four hands on a single guest for three hours sends ahead the equivalent of three single hours, since the pair's three hours cost six. A couple with a therapist each for two hours pays the value of eight single hours and sends four of them ahead.
Every price on this site is in euro, and the euro figure is the price of the booking. A deposit can be paid by card. Revolut, Wise and cryptocurrency are also accepted for a client who would rather use one of them. Cash cannot be a deposit, because a deposit is settled before she leaves and cash changes hands only in the room. Before she sets out, the booking conversation confirms in writing the exact sum and the way to send it. The balance is settled on arrival, in cash, by card or in crypto. A cash balance in another major currency is accepted once its amount in that currency has been confirmed to you in writing before she leaves. The sequence of messages is laid out on the booking page.
Cancelling a booking never makes you liable for damages. The house keeps only the part of the fee it has already earned at the moment your cancellation reaches it. The notice still left sets that part:
If another client books the hour you released, your deposit is repaid in full. You may show that the house lost less than it kept, and in that case the house keeps only the lower sum.
Take a first booking of two hours on a Friday night, with one hour's worth sent ahead as the half. A message on Wednesday brings all of that deposit back. A message at eight on Friday evening, while the gel is still on her shelf, means half the deposit is kept and half returned. A message after she has left with the bag means the whole deposit is kept as fee already earned, unless someone else takes that evening.
Each booking may be moved once without cost. The request goes into the booking conversation more than twenty-four hours before the booked time, and the new date falls within fourteen days of the original. In that case the full deposit travels to the new date. A further move, or a move requested inside the final twenty-four hours, is measured on the notice scale above, as a cancellation sent at that moment would be. Whatever share of the deposit the scale does not keep is carried to the new date.
If the house is unable to deliver a session, the choice about the deposit is yours. You can have it repaid in full, or have it held against a new date for as long as you need to pick one. If the therapist you booked cannot come, you are told before she would have set out, and you either choose someone else from the roster or take the deposit back.
A change that starts on your side is another matter. A dinner that ran over or a flight brought forward is a move or a cancellation, and the scale above settles it.
When a returning client cancels a same-day hour or two before she has set out, nothing is owed. If she has already set out, the house asks only for the part of the fee that corresponds to the journey she has begun.
Booking by WhatsApp or Telegram creates a distance contract. Dutch law places the rules for distance contracts in Book 6 of the Civil Code, articles 6:230m to 6:230z, and those articles implement the EU Consumer Rights Directive. Under them a consumer usually has fourteen days in which to withdraw. Article 6:230p lists contracts to which that right does not apply, and the list includes services related to leisure activities where the contract fixes a specific date or period. Every nuru booking names an hour and a day, and that is the situation the exception covers. For this reason no fourteen-day right arises on a nuru booking.
Same-day sessions rest on a second ground too. The house asks you, in the booking conversation and before she sets out, to state that you want the session performed straight away. In that same message you state that you know the fourteen-day right no longer applies once the session has been performed. Every other condition of a booking is in the terms.
If you bring a session to an end before its booked length, the full fee stays due. The hour was reserved for you, she travelled across the city with the gel and the sheet, and the minutes left over cannot be offered to anyone else.
What a session includes, and where its limits lie, is decided by your therapist. Should her safety or her comfort not be respected, or should a limit she has set be pressed, she stops the visit then. From the moment she stands at your address, the fee for the time reserved stays due, that hour having been closed to everyone else and the trip across town already made, and nothing is charged on top of it.
A booking counts as a false booking when it meets one of these criteria:
A missed appointment on its own meets none of these criteria, and it is handled as a cancellation on the notice scale above.
The house writes a short internal note when a booking meets those criteria, and when a visit ends because her safety or a limit she set was not respected. In it go the date, an account of what happened, and the name and number used to book. It is kept for twelve months and then deleted. The note does not leave the house, and no other person or business receives it. Its single use is deciding whether to accept a further booking from the same person. How to object to the note, or to have it corrected or removed, is set out on the privacy page. If what happened may be a criminal offence, the house may report it to the police.
None of this reaches a guest who books under his own name and is in the room at the hour he asked for. A deposit on a first nuru booking passes no verdict on the stranger who writes; it holds the warm gel and the evening, just as it does on a regular's overnight.
General questions about a visit are answered in the FAQ, and anything about a booking of your own belongs in its booking conversation.