Cancelling forfeits the deposit however early the message comes; only an official halt to operations or grave illness can turn it into credit, nor is any part of a shortened session repaid.
The house gives one answer to a cancellation, and the calendar does not soften it. Once the office has accepted, the deposit stays with the house when the client withdraws, whether the message comes a week ahead or an hour ahead. No sliding scale exists, no window of grace, and no fraction is handed back in exchange for early warning.
What a booking costs is paid out the moment the office agrees to it. In that moment a therapist's hours are closed, other people asking for them are turned away, and her journey, or the journey of a pair, is put in hand. A later message undoes none of it, and the deposit is simply the fair measure of what was spent. It is not a penalty, and notice cannot reduce it, since any notice arrives after the spending.
Force majeure covers only a government order bringing operations to a halt, or a serious illness that puts the session out of reach. Each claim is weighed individually; if it is accepted, what was paid is held as credit for a future booking and is never returned as money. A crowded diary, a meeting that ran late, feeling slightly unwell, an airline's rescheduling or a simple change of heart are ordinary cancellations.
Some bookings are accepted before any money moves: the known client's hour or two today, or a request taken up by a therapist who was already on her way. Cancelling one of these still leaves the same costs behind, so the office requests collateral in the amount the deposit would have been. It is one rule, applied after the event instead of before it.
Should the client end a session early, nothing is refunded, neither the whole nor any share. A therapist may leave at once, again without refund, if her safety or her consent is put at risk.
A Dutch consumer who orders a service remotely would usually be entitled to change their mind within fourteen days; that entitlement comes from the Wet Koop op Afstand, the statute that brought the EU Consumer Rights Directive into the Dutch system. The Civil Code, at Article 6:230p, holds the date-specific-service exemption: any service to be performed on a set date or within a set window of time. A nuru booking for an agreed evening at an agreed hour is exactly such a service; the fourteen days never come into being for it, and the house policy decides. The complete text is on the cancellation policy page, backed by the terms, and what is paid in advance is set out under deposit.