Cancelling nuru: the notice scale and what comes back

Cancelling a nuru booking never leaves you owing damages. What it can cost is the part of the fee the house has already earned when your message arrives, and that part grows as the hour draws near:

• with more than twenty-four hours still to run, nothing is kept and any deposit is repaid in full;
• inside the last twenty-four hours, while the gel is still on her shelf, half the deposit is kept and the other half is repaid;
• after she has set out with the bag, the whole deposit is kept.

If another client books the hour you gave up, your deposit comes back in full. If you can show that the house lost less than it kept, it keeps only the lower figure.

Moving the date

One move is free when it is asked for more than twenty-four hours ahead and the new date lies within fourteen days, and the whole deposit follows the booking. A later or second move is read against the scale as a cancellation sent at that moment, and whatever the scale leaves travels on to the new date.

When the house cannot perform

If the session cannot go ahead from the house's side, you choose between having the deposit repaid and having it held for a new date as long as you need. If the therapist you picked cannot come, you are told before she would have left, and you choose someone else or take the money back. A dinner that ran late or a flight moved forward is a change on your side, and the scale covers it.

With nothing paid ahead

A returning client's same-day hour or two carries no deposit. Cancelled before she sets out, it costs nothing; cancelled while she is travelling, the house asks only for the part of the fee her journey represents.

A session cut short

A session you close before its booked length stays payable in full, since the time was held for you and the minutes left cannot go to anyone else. Your therapist sets her own limits and tells you what they are before she begins; if one is pressed with her already at your door she ends the visit, the reserved time is still due on that same ground, and nothing is added to it.

The fourteen days

Articles 6:230m to 6:230z of the Dutch Civil Code usually give a distance buyer fourteen days to withdraw. Article 6:230p lists contracts outside that right, including services related to leisure activities where the contract fixes a specific date or period. A nuru booking names its day and its hour, so the right does not arise. See the cancellation policy, the terms and the entry on the deposit.